Frequently Asked Questions
At the Phoenix Asheville, all wellness programs are designed to holistically address the foundations of lasting wellness: fitness, nutrition, rehabilitation and mindfulness. We accommodate individuals, couples and groups, and also host corporate retreats and full rentals. Our commitment is to an intensive and results-oriented experience designed to manifest positive change. Check out our signature six-day program, The Phoenix Fire, and our introductory four-day program, The Phoenix Rising.
Our Phoenix Fire program runs for seven days and six nights from Sunday at 1pm ET to the following Saturday at 11am ET. Our Phoenix Rising program runs four days and three nights, varying days. We do not currently offer any extended stays, but you can leave the property on Friday and return for the following week’s program.
Phoenix Fire – 7 days, 6 nights
Phoenix Rising – 4 days, 3 nights
The Phoenix Wellness Retreat is designed to be all-inclusive at US $7,200 for The Phoenix Fire and US $4,500 for The Phoenix Rising program. However, the price does not include gratuities or any additional services or special add-ons.
What this includes:
You can check out our available programs here.
Yes, a deposit of US $2,500 is required to secure your registration for either The Phoenix Fire or The Phoenix Rising. If cancellation is received at least 30 days prior to arrival date, the deposit will be applied to a future visit within one year, or refunded with a processing fee of $200. If cancellation is received less than 30 days prior to the arrival date, the deposit is nonrefundable and will be forfeited.
**Covid-19 Policy – deposit is fully transferable to a future retreat date of your choosing in the event that you need to cancel due to Covid. Positive result documentation must be provided to apply.
Our capacity is extremely limited, so we strongly recommend you register for our programs at least three to six months in advance.
Our wellness programs are immersive experiences developed to fully engage guests in our specially designed schedule. Because of this, we do not allow guests to leave the retreat center during our wellness programs, unless in the case of an emergency. If you’ve forgotten something, we’ll provide it for you. Private retreats may have different requirements.
Our guests must be 18 years or older.
Programs are carefully designed to be challenging and produce results. They have been created to progress sequentially, with each day becoming more challenging as the hikes become slightly longer. Please address any concerns about your physical condition in your intake form at registration and a member of The Phoenix Wellness team will contact you to discuss your concerns in more detail.
The Phoenix Wellness Retreat is located in the Blue Ridge Mountains of Western North Carolina. In general, the terrain is mountainous and wooded. There are many different hikes available, ranging from well improved and easy paths to rustic and extremely challenging paths. Daily hikes will be chosen based on a number of factors, including the overall program schedule, weather, the individual participants and the trail conditions.
Our signature programs run from May until mid-November. The climate in this region is generally mild, with spring starting in March. Summer highs of 90° F occur in July and August. Fall season is spectacular in the Blue Ridge Mountains, with peak colors typically seen October-November. Please email our Wellness Team for more details prior to your arrival.
You will leave feeling energized with more clarity and greater peace of mind. You will be ready to return to your life with renewed vigor and a plethora of new wellness practices to incorporate into your daily routine.
The health and safety of our guests and staff is our highest priority. We’ve made several adjustments to our programs to ensure appropriate social distancing. We’ve installed the highest standard air purifiers in the center and heightened our cleaning protocols to align with current CDC standards and best practices.
Our Covid-19 policies are updated regularly in accordance with the CDC recommendations and what we feel best ensures the safety of our guests and our team. For our current updated Covid-19 policies or any additional concerns, please contact us at firstname.lastname@example.org.
Airport pickup is available from Asheville Regional Airport at 1pm ET on Sunday.
The following airlines fly into Asheville Regional Airport:
Allegiant, American Airlines, Delta, Sun Country Airlines, Jet Blue (coming in 2022) and United Airlines.
There are also private airport options.
The Phoenix Wellness Retreat provides complimentary transportation to and from the Asheville Regional Airport. Transportation details will be coordinated upon completed registration.
Pick-up is at 1pm on the day of arrival, and drop off is at 11 am on the day of departure. If you’re unable to make the 1pm shuttle on the day of arrival, please email email@example.com and let us know. We recommend Asheville Premier Transportation (828) 407-0221 for any transportation needs.
If you are on a private flight, transportation can be arranged. We are happy to answer any additional questions. You’re welcome to email us at firstname.lastname@example.org
The Phoenix Asheville Mandatory Packing List
The above items are mandatory. Please plan accordingly. You will also receive a detailed, seasonal packing list with suggestions for weather and activities during your retreat.
Please do not bring:
Please contact us at email@example.com if you have any additional questions about what to bring and what not to bring.
Yes, we do have designated Wi-Fi areas at The Phoenix Asheville. You’ll be able to take care of work calls or emails at specific free times during our week’s schedule. We do encourage you to try a technology detox during your stay.
Asheville is full of amazing accommodations, sights, hikes and restaurants. Here is a list of our top recommendations of where to stay and what to do.
We believe nutrition represents a key component of wellness. Our menus are designed by nutrition professionals to promote healing and fuel your activities while at the retreat. Menus will be developed with organic, locally sourced, sustainable ingredients and will be plant-based. We will have an option to have eggs with breakfast or as a snack on hikes for additional protein. This is entirely optional.
We will do our best to accommodate all our guests’ dietary needs. We have a detailed intake form at registration that will give the option to note any allergies or restrictions. Please email us at firstname.lastname@example.org if you have any further questions.