Frequently Asked Questions

Frequently Asked Questions


At the Phoenix Asheville, all wellness programs are designed to holistically address the foundations of lasting wellness: fitness, nutrition, rehabilitation and mindfulness. We accommodate individuals, couples and groups, and also host corporate retreats and full rentals. Our commitment is to an intensive and results-oriented experience designed to manifest positive change. Check out our signature six-day program, The Phoenix Fire, and our introductory four-day program, The Phoenix Rising.

Our Phoenix Fire program runs for seven days and six nights from Sunday at 1pm ET to the following Saturday at 11am ET. Our Phoenix Rising program runs four days and three nights, varying days. We do not currently offer any extended stays, but you can leave the property on Friday and return for the following week’s program.

Phoenix Fire – 7 days,  6 nights

Phoenix Rising – 4 days, 3 nights

The Phoenix Wellness Retreat is designed to be all-inclusive at US $8,100 for The Phoenix Fire and US $4,800 for The Phoenix Rising program. However, the price does not include gratuities or any additional services or special add-ons.

What this includes: 

  • Shuttle to and from the Asheville Airport upon arrival and departure
  • Luxury, all-inclusive accommodations
  • Three delicious, plant-based meals made in-house by our private chef daily, including snacks for hikes and in the afternoon
  • Four massages for Phoenix Fire programs or two massages for Phoenix Rising programs
  • Appointments for in-house Infrared Sauna
  • Access to forested hiking trails on site
  • Morning and evening yoga instruction
  • Expert hiking guides and naturalists
  • Skilled fitness teachers
  • Acknowledged speakers in the field of health and wellness
  • Optional cooking class with our chef
  • Optional art course with our artist in residence
  • In-house laundry service Tuesdays and Thursdays 
  • Housekeeping

Click here for a sample Daily Schedule.

You can check out our available programs here.

Cancellation and Refund Policy

  1. Deposit Requirement: A deposit of $2,500 secures your registration for The Phoenix Fire or The Phoenix Rising retreat.
  2. Cancellation 30 Days or More Before Arrival Date:
    • Reschedule Option: You can reschedule your retreat; a rebooking fee of $1,500 applies for The Phoenix Fire and $1,000 for The Phoenix Rising. The rebooking must be within one year of the original booking.
  3. Cancellation Less Than 30 Days Before Arrival Date:
    • If you cancel within 30 days of arrival, the deposit is nonrefundable.
  4. Cancellation 60 Days or More Before Arrival Date:
    • Full Cancellation Option: Complete cancellation is subject to a $2,500 cancellation fee for The Phoenix Fire and $2,000 for The Phoenix Rising.

Please note that any refunds, rebooking, or cancellations are valid only within the original booking period. Refunds or adjustments are not available once the original retreat date has passed.

Our capacity is extremely limited, so we strongly recommend you register for our programs at least three to six months in advance.

Our wellness programs are immersive experiences developed to fully engage guests in our specially designed schedule. Because of this, we do not allow guests to leave the retreat center during our wellness programs, unless in the case of an emergency. If you’ve forgotten something, we’ll provide it for you. Private retreats may have different requirements.

Our guests must be 18 years or older. 

Programs are carefully designed to be challenging and produce results. They have been created to progress sequentially, with each day becoming more challenging as the hikes become slightly longer. Please address any concerns about your physical condition in your intake form at registration and a member of The Phoenix Wellness team will contact you to discuss your concerns in more detail.

The Phoenix Wellness Retreat is located in the Blue Ridge Mountains of Western North Carolina. In general, the terrain is mountainous and wooded. There are many different hikes available, ranging from well improved and easy paths to rustic and extremely challenging paths. Daily hikes will be chosen based on a number of factors, including the overall program schedule, weather, the individual participants and the trail conditions.

Our signature programs run from May until mid-November. The climate in this region is generally mild, with spring starting in March. Summer highs of 90° F occur in July and August. Fall season is spectacular in the Blue Ridge Mountains, with peak colors typically seen October-November. Please email our Wellness Team for more details prior to your arrival. 

You will leave feeling energized with more clarity and greater peace of mind. You will be ready to return to your life with renewed vigor and a plethora of new wellness practices to incorporate into your daily routine. 

The health and safety of our guests and staff is our highest priority. We’ve made several adjustments to our programs to ensure appropriate social distancing. We’ve installed the highest standard air purifiers in the center and heightened our cleaning protocols to align with current CDC standards and best practices. 

Our Covid-19 policies are updated regularly in accordance with the CDC recommendations and what we feel best ensures the safety of our guests and our team. For our current updated Covid-19 policies or any additional concerns, please contact us at

Travel & Transportation

Airport pickup is available from Asheville Regional Airport at 1pm ET on Sunday.

The following airlines fly into Asheville Regional Airport:
Allegiant, American Airlines, Delta, Sun Country Airlines, Jet Blue (coming in 2022) and United Airlines. 

There are also private airport options.

The Phoenix Wellness Retreat provides complimentary transportation to and from the Asheville Regional Airport. Transportation details will be coordinated upon completed registration.

Pick-up is at 1pm on the day of arrival, and drop off is at 11 am on the day of departure. If you’re unable to make the 1pm shuttle on the day of arrival, please email and let us know. We recommend Asheville Premier Transportation (828) 407-0221 for any transportation needs.

If you are on a private flight, transportation can be arranged. We are happy to answer any additional questions. You’re welcome to email us at

The Phoenix Asheville Mandatory Packing List

  • Comfortable and supportive hiking shoes, broken in!
  • A Camelbak, for water on hikes
  • Comfortable clothes for hiking, yoga, exercise. eg: pants, leggings or shorts, t-shirts, long sleeves for layering, socks, sun-hat, sunglasses, etc.
  • Hiking poles if you prefer to have them
  • Swimsuit for Infrared Sauna

The above items are mandatory. Please plan accordingly. You will also receive a detailed, seasonal packing list with suggestions for weather and activities during your retreat.

Please do not bring:

  • Perfume or fragrances
  • Alcohol or any illegal substances
  • Valuables

Please contact us at if you have any additional questions about what to bring and what not to bring.

Yes, we do have designated Wi-Fi areas at The Phoenix Asheville. You’ll be able to take care of work calls or emails at specific free times during our week’s schedule. We do encourage you to try a technology detox during your stay. 

Asheville is full of amazing accommodations, sights, hikes and restaurants. Here is a list of our top recommendations of where to stay and what to do. 


  • The Foundry Hotel
  • Hotel Arras
  • The Windsor Boutique Hotel
  • The Omni Grove Park Inn


  • The Blue Ridge Parkway
  • The River Arts District
  • Biltmore Estate


  • Craggy Gardens Pinnacle
  • Mount Pisgah
  • Dupont State Recreational Forest


  • Modesto
  • Plant
  • Curaté


We believe nutrition represents a key component of wellness. Our menus are designed by nutrition professionals to promote healing and fuel your activities while at the retreat. Menus will be developed with organic, locally sourced, sustainable ingredients and will be plant-based. We will have an option to have eggs with breakfast or as a snack on hikes for additional protein. This is entirely optional.

We will do our best to accommodate all our guests’ dietary needs. We have a detailed intake form at registration that will give the option to note any allergies or restrictions. Please email us at if you have any further questions.